Support

We are proud of our excellent reputation for customer service and technical support. Please get in touch with us with any questions or comments. Customers’ emails are answered promptly and most support issues are resolved the same day. We try to answer all our support mail within 24 hours — and most of the time much sooner than that!

Support Forms

inc. Activity Report Form for Partenrs

Support Hotline

for general, HW and SW technical support

6am to 6pm CET on weekdays

Other hours

Select a form:

Your name

Phone number (including country code)

Active e-mail address

Which country are you from?

Your institute

Are you entitled to support under warranty or service contract?

Yes No

Please answer these questions in case you want to report an issue with a 3DHISTECH device

In case you want to report a software issue, click on "Next" button.

What type of device are you reporting about?

Device Serial Number

Software Version Number for the Device

Please provide us with the detailed description of the problem you encountered

Please upload a picture showing the problem

Please answer these questions in case you want to report an issue with a 3DHISTECH software

In case you want to report only a hardware issue, you can submit a form

What type of device are you reporting about?

Software Version Number

Dongle Number

Report Type

Location / Customer

Date

Equipment type

Serial Number

SW version

Description

Replaced parts

Select a file if you wish to upload (Accepted files: jpg, gif, png, pdf)

Your Name

Company

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Support

Support Forms

inc. Activity Report Form for Partenrs

Support Hotline

for general, HW and SW technical support

6am to 6pm CET on weekdays

Other hours

Select a form:

Please answer these questions in case you want to report an issue with a 3DHISTECH device

Please answer these questions in case you want to report an issue with a 3DHISTECH software

Quick Links

Tutorials

on our YouTube Channel

Contact Information

to get in touch

Software downloads

via partners dashboard

3DHISTECH

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