Before replacing units

For technicians!

Attention

Since September 2016 our buildings address has changed; this chapter contains the actual address and telephone numbers.

If there is any fault or problem please, refer first to the appropriate chapter of the appropriate description and try to resolve the problem or fault.

If you are unable to resolve the fault, then please contact first our hotline e-mail: support@3DHISTECH.com, or Tel: (+36 1) 211 2128 before you dismount the appropriate unit. The service contacts can be found on our home page www.3DHISTECH.com also.

Before you call us please prepare by gathering the following information:

· Serial number of the scanner,

· Installed software version of SlideScanner.exe

· User name and address,

· Precise fault and symptom description,

· Actions done until now to resolve the problem.

3DHISTECH will decide whether the entire unit should be returned to 3DHISTECH; or 3DHISTECH will send the spare part only and the spare part should be mounted in the field.

Thank you in advance